{"id":5016,"date":"2025-11-04T13:39:30","date_gmt":"2025-11-04T18:39:30","guid":{"rendered":"https:\/\/www.eurekaconcept.com\/?page_id=5016"},"modified":"2026-06-12T15:02:16","modified_gmt":"2026-06-12T19:02:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eurekaconcept.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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\n\t\t\t\tWhat equipment is needed?<\/summary>\n\t\t\t\t
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It only takes a few things to fully enjoy the experience:<\/p>\n\n\n\n

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  • A large screen and speakers (optional, but ideal for sharing the action with the whole group)<\/li>\n\n\n\n
  • A smartphone or computer per team<\/li>\n\n\n\n
  • A stable Wi-Fi connection<\/li>\n<\/ul>\n\n\n\n

    Participants can also play using only their own cellphones or laptops if a large screen is not available.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

    \n\t\t\t\tHow challenging are the activities?<\/summary>\n\t\t\t\t
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    The level is fairly challenging, encouraging teams to really put their heads together, but hints are available if needed. In addition, the puzzles are varied, and the difficulty level shifts slightly to maintain players\u2019 interest and motivation. For players who enjoy fewer challenges, they can take a more active role in the photo challenge.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

    \n\t\t\t\tHow many teams should we form for the activity?<\/summary>\n\t\t\t\t
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    There is no participant limit for our corporate games! The number of teams therefore depends on how many participants join.<\/p>\n\n\n\n

    The results of each team are compiled in a scoreboard, presented as a ranking leaderboard for your organization.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

    \n\t\t\t\tHow many people are on each team?<\/summary>\n\t\t\t\t
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    To encourage active participation from everyone, players simply need to be divided into teams of 3 to 5 people. This setup ensures a good balance: everyone has the opportunity to contribute, interact, and have fun.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

    \n\t\t\t\tHow should the teams be divided up?<\/summary>\n\t\t\t\t
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    You can let participants form their own teams, or encourage them to meet new colleagues and collaborate by creating mixed, assigned teams.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

    \n\t\t\t\tHow long does the activity last?<\/summary>\n\t\t\t\t
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    Each activity lasts approximately 60 to 75 minutes.<\/p>\n\n\n\n

      \n
    • You can run it in one continuous session for a fully immersive experience<\/li>\n\n\n\n
    • Or with breaks, for example between courses during a meal or as part of a corporate event day<\/li>\n<\/ul>\n\n\n\n

      The activity can also be extended with the support of a trainer or facilitator of your choice, to further explore themes such as collaboration, recognition, diversity and inclusion, workload management, or any other topics relevant to your teams.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

      \n\t\t\t\tWhat happens if a team doesn't solve a puzzle?<\/summary>\n\t\t\t\t
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      Each puzzle is timed. If a team is unable to solve it within the allotted time, the solution is automatically revealed to them. They can then continue the adventure and keep helping the protagonist move forward in the story. This way, all teams progress at a similar pace and reach the end of the experience together.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

      \n\t\t\t\tWhat is the organizer's role?<\/summary>\n\t\t\t\t
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      Your role is simple:<\/p>\n\n\n\n

        \n
      1. Book the date and venue<\/li>\n\n\n\n
      2. Prepare and test the equipment (large screen and speakers, if used)<\/li>\n\n\n\n
      3. Invite the participants<\/li>\n\n\n\n
      4. Launch the activity on the day of the event<\/li>\n<\/ol>\n<\/c-list-manager>\n\n\n

        Even the instructions are provided in video format\u2014you simply follow the flow.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

        \n\t\t\t\tDo we need an on-site host?<\/summary>\n\t\t\t\t
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        P
        No, our activities are designed to be self-guided. The experience is fully guided from start to finish through our videos and clear instructions. However, if you would like personalized support, it is possible to add an Eureka Concept facilitator to your event.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

        \n\t\t\t\tAre these activities eligible for grants?<\/summary>\n\t\t\t\t
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        Yes! Our activities may be eligible for funding, particularly under the \u201c1% training law\u201d subsidy (subject to your specific eligibility criteria).<\/p>\n\n\n\n

        Learn more about continuing education subsidies<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

        \n\t\t\t\tHow does this activity add value to my team?<\/summary>\n\t\t\t\t
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        Our experiences are designed to:<\/p>\n\n\n\n

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        • Strengthen cohesion and collaboration<\/li>\n\n\n\n
        • Improve communication in a playful setting<\/li>\n\n\n\n
        • Create a positive and memorable experience for your teams<\/li>\n\n\n\n
        • Offer a shared moment of enjoyment that boosts motivation<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t
          \n\t\t\t\tIs it possible to do the activity remotely (100% virtual)?<\/summary>\n\t\t\t\t
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          Yes. We offer formats adapted to in-person, hybrid, and fully virtual settings. Your teams can therefore participate from anywhere, without geographical constraints.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

          \n\t\t\t\tWhat type of event is the most suitable?<\/summary>\n\t\t\t\t
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          Our activities are a perfect fit for:<\/p>\n\n\n\n

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          • Team-building activities<\/li>\n\n\n\n
          • Office parties (e.g., Christmas parties)<\/li>\n\n\n\n
          • Gala events and recognition evenings<\/li>\n\n\n\n
          • HR or training days<\/li>\n\n\n\n
          • Or any other event where you want to energize your teams.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n <\/div>\n<\/div><\/div><\/section>\n\n\n\n
            <\/div>
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            \n
            \n

            The pulp mill<\/h2>\n<\/div>\n\n\n\n
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            Before the game<\/strong><\/h3><\/c-split-line>\n<\/div>\n\n\n\n
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            \n\t\t\t\tWhat is the recommended age for this game?<\/summary>\n\t\t\t\t
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            The game is recommended for players ages 10 and up, though younger children may play with adult supervision.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tHow long does an adventure last?<\/summary>\n\t\t\t\t
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            On average, allow between 60 and 75 minutes, depending on your pace and level of exploration.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tHow long is the course?<\/summary>\n\t\t\t\t
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            The route is 1 km long, along walking paths that are easily accessible to everyone.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tHow many players can play at the same time?<\/summary>\n\t\t\t\t
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            The game can accommodate groups of 2 to 5 people per adventure.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tDo I need to bring any special equipment?<\/summary>\n\t\t\t\t
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            No, no specific equipment is required, apart from a smartphone with LTE connectivity. Please wear comfortable shoes and weather-appropriate clothing, as the game takes place outdoors.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tIs the game accessible to people with limited mobility?<\/summary>\n\t\t\t\t
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            The game takes place outdoors, on trails. Feel free to contact us to confirm accessibility based on your specific situation.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tIs the game available in the winter?<\/summary>\n\t\t\t\t
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            The game is available year-round. You can therefore take part in it in both summer and winter, and enjoy the beauty of each season while having fun and discovering the history of the pulp mill.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tCan I go on this adventure more than once?<\/summary>\n\t\t\t\t
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            Of course! You can experience the adventure more than once, and even with different teams. However, since you will already be familiar with the game flow and the puzzles, the challenge may feel less exciting.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n <\/div>\n\n\n\n

            \n

            Game flow<\/strong><\/h3><\/c-split-line>\n<\/div>\n\n\n\n
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            \n\t\t\t\tHow does the game work?<\/summary>\n\t\t\t\t
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            You book your adventure online here: (link to pulp mill landing page). Your reservation can be made in advance or directly on-site. Once your booking is confirmed, you will receive your access details by email.To begin the adventure, you must go to the Parc r\u00e9gional de la Rivi\u00e8re-du-Nord. The experience starts at the game\u2019s welcome sign. You log in to your account, register your team, and enter the adventure. All that\u2019s left is to solve puzzles, take on challenges, and enjoy an immersive experience blending history, humour, and discovery.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tIs there a game master or a guide?<\/summary>\n\t\t\t\t
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            No, the game is self-guided. You will receive all the necessary instructions before starting and will be guided throughout the adventure via our app. If needed, you can contact the customer service team at Parc r\u00e9gional de la Rivi\u00e8re-du-Nord.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tIs there a deadline for finishing the game?<\/summary>\n\t\t\t\t
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            The game is timed. You have a set time limit to solve each puzzle and move from one stage to the next. For more competitive players, a timer also tracks your total adventure time.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tWhat happens if a team doesn't solve a puzzle?<\/summary>\n\t\t\t\t
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            Each puzzle is timed. If a team is unable to solve it within the allotted time, the solution is automatically revealed to them. They can then continue the adventure and keep helping the protagonist move forward in the story. This way, all teams progress at a similar pace and reach the end of the experience together.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tIf I get lost, what happens?<\/summary>\n\t\t\t\t
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            The adventure route is clearly marked and identified throughout the park. However, at any time, you can contact the customer service team at Parc r\u00e9gional de la Rivi\u00e8re-du-Nord if needed.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tCan we play as a team?<\/summary>\n\t\t\t\t
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            Yes, the game is designed to encourage collaboration. You must form a team of 2 to 5 players and solve the puzzles together.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n <\/div>\n\n\n\n

            \n

            Techniques and practices<\/strong><\/h3><\/c-split-line>\n<\/div>\n\n\n\n
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            \n\t\t\t\tDoes the game use a mobile app or digital media?<\/summary>\n\t\t\t\t
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            No. The game is played online, on the Eureka Concept web platform. It guides you throughout the adventure by providing step-by-step instructions, delivering the necessary clues, submitting puzzles, offering hints, and tracking your progress.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tWhat kind of phone do I need to play?<\/summary>\n\t\t\t\t
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            You need a smartphone that can access the internet via Wi-Fi. Please note, however, that once connected, you will no longer need an internet connection to solve the puzzles. In addition, the game will not use your mobile data.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

            \n\t\t\t\tDo I need to be connected to a cellular network to play?<\/summary>\n\t\t\t\t
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            Yes. At the moment, you need to be connected to a network (Wi-Fi or LTE) in order to experience the adventure.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n <\/div>\n\n\n\n

            \n

            Prices and Reservations<\/strong><\/h3><\/c-split-line>\n<\/div>\n\n\n\n
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            \n\t\t\t\tHow much does the adventure cost?<\/summary>\n\t\t\t\t
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            Here are the prices for the Pulp Mill adventure:<\/p>\n\n\n\n

              \n
            • Adults (13 and older): $11<\/li>\n\n\n\n
            • Children (ages 10\u201312): $6<\/li>\n\n\n\n
            • Children under 10: Free<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t
              \n\t\t\t\tDo I need to make a reservation to play?<\/summary>\n\t\t\t\t
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              Yes. A reservation is required to experience The Forgotten Pulperie adventure. The process is very simple and is done entirely online. When you register, you select the time slot that suits you, and then you simply show up on-site at your chosen time<\/p>\n\n\n\n


              Please note that no refunds are offered in case of cancellation.<\/strong><\/p>\n\n\n\n

              However, you can change your time slot and reschedule it for a more convenient time.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

              \n\t\t\t\tHow do I make a reservation?<\/summary>\n\t\t\t\t
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              Reservations are made online through our website, with secure payment. If you book directly on-site at Parc r\u00e9gional de la Rivi\u00e8re-du-Nord, you will be redirected to our website to complete the registration and payment process.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

              \n\t\t\t\tIf I cancel, can I get a refund?<\/summary>\n\t\t\t\t
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              In the event of a cancellation, no refunds are provided<\/p>\n\n\n\n

              However, you may modify your booking and select a new time slot that better suits you.<\/p>\n\n\n\n

              <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

              \n\t\t\t\tAre there any risks associated with the activity<\/summary>\n\t\t\t\t
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              The game is designed to be safe. It is important to follow the instructions and stay vigilant, especially when moving along the trails.<\/p>\n\n\n\n

              <\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

              \n\t\t\t\tCan the game be played in bad weather?<\/summary>\n\t\t\t\t
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              Yes, except in extreme weather conditions. We recommend dressing appropriately and staying cautious.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n <\/div>\n\n\n\n

              \n

              After the game<\/strong><\/h3><\/c-split-line>\n<\/div>\n\n\n\n
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              \n\t\t\t\tAre there any rankings or awards?<\/summary>\n\t\t\t\t
              \n\t\t\t\t\t\n

              At the end of your adventure, you will have access to your final score and will be able to compare it with that of other participating teams to get a sense of your performance.<\/p>\n\n\n\n

              However, it is important to remember that the main goal is enjoyment and discovery.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n \t\t\n\t\t\t

              \n\t\t\t\tCan we share our experience?<\/summary>\n\t\t\t\t
              \n\t\t\t\t\t\n

              Of course! We encourage players to share their memories on social media. You can share your personalized comic strip, a souvenir from your adventure, or your own photos. We also invite you to share your feedback and impressions by completing our satisfaction survey, which will be sent to you by email after your adventure. We also encourage you to recommend the experience to your friends and family so they can enjoy this fun and educational adventure as well.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t<\/c-details>\n <\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"slim_seo":{"title":"Frequently Asked Questions | FAQ | EUREKA","description":"Find out everything you need to know about our corporate activities at Eureka Concept: how they work, equipment, teams, and more."},"footnotes":""},"class_list":["post-5016","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/pages\/5016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/comments?post=5016"}],"version-history":[{"count":15,"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/pages\/5016\/revisions"}],"predecessor-version":[{"id":5273,"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/pages\/5016\/revisions\/5273"}],"wp:attachment":[{"href":"https:\/\/www.eurekaconcept.com\/en\/wp-json\/wp\/v2\/media?parent=5016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}